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How to upgrade to Comm100 Live Chat Desktop App v6.1?


Moderators: Jake - Comm100 , Kelly - Comm100

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  How to upgrade to Comm100 Live Chat Desktop App v6.1?
Posted: 27/05/2012 00:07:32

Dear Comm100 client,
 
Comm100 Live Chat Desktop App has been upgraded to v6.1. If you are using an old version, you will see a notification as below when you try logging into the Desktop App.

 



Solution:

Step 1. Uninstall the Desktop App installed on your computer.
Step 2. Download the updated Desktop App and then install it onto your computer.


After that, you can successfully log into Comm100 Live Chat Desktop App.

If you have any questions, please feel free to let us know.

Have a great day,







  Re:How to upgrade to Comm100 Live Chat Desktop App v6.1?
Posted: 01/06/2012 07:41:58

Is there a way to just modify the current software installed? LIke not having to uninstall it? 



  Re:How to upgrade to Comm100 Live Chat Desktop App v6.1?
Posted: 06/06/2012 06:37:51

Hi Gavind,

I am sorry but you need to uninstall the installed desktop client first.

The reason is that the older version of desktop client has a signature from an earlier certificate which is out of date. Installing the updated version without uninstalling the previous version first cannot update the old certificate.  

The only way to get around this is to uninstall the old desktop client and then reinstall the updated version from http://www.comm100.com/livechat/desktopclient.aspx.

If you have any questions, please feel free to let us know.

Have a nice day,




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