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Comm100 Ticket supports email notification on a newly ticket. Once the auto follow-up rule for new-ticket notification is properly configured, operators will be informed via email when a newticket is submitted from email, web-to-ticket form, Live Chat or    more »

Whenever you are out of office or just on the vacation, it is helpful to set up an auto follow up, so that your clients won't get frustrated because of getting no replies from you. ​ Whenever your customer service team receives customers' queries via Ema    more »

For Clients Whose Accounts Activated Before 18:00 PM 12/24/2011 (PST): If you haven't purchased an email marketing plan, the free credits you have in your account will renew on the 1st day of each month (GMT). Once you purchase an email marketing plan,    more »

Getting the live chat code is an important step before you start using Comm100 Live Chat. You need to copy the code first, and then paste the code into your web pages. You can use our default Website Integration plan or have a custom one according to yo    more »

After pasting the code onto your website, the status of the chat button will be Offlineuntil you log into Visitor Monitor. You need to log into Visitor Monitor to make your live chat button shown Online. Currently, there are two editions: Comm100 Web-ba    more »