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How to add Comm100 Live Chat onto a Joomla site?

  • Author: Lindsay - Comm100
  • Create Time: 17/03/2010 01:23:06
  • Last Update Time: 02/08/2013 00:12:51
 
Comm100 provides plugins for Joomla sites. This article walks you through the process of installing Live Chat onto your Joomla!1.6 or above in minutes. Please note that we provide a different plugin for Joomla!1.5. If you are using Joomla!1.5, please click here for instructions.​

You should have a Live Chat account with Comm100. If you don't have one, click here to sign up.  


Step by Step Instructions:

Step 1. Download the Live Chat plugin;

Step 2. Open your Joomla administration panel and click Extension Manager from the Extensions drop-down list;




Step 3. Click Choose File to browse for the Live Chat plugin (it's a zip file) and then click Upload & Install;




Step 4. Click Module Manager from the Extensions drop-down list and you will find Comm100 Live Chat listed in the module list. Click on Comm100 Live Chat to open the module settings page;




Step 5. Make Live Chat shown on your page(s) by setting Module Assignment, enter your live chat Basic Options (Site Id, Plan Id and Partner Id) and publish the module;


Note: 
  • In the Code Type option, please choose Main Code

  • Get the Site Id and Plan Id information from your live chat code. From the sample code shown below, you'll learn the Site Id is 10000 and the Plan Id is 656.

=====
<!--Begin Comm100 Live Chat Code-->
<div id="comm100-button-656"></div>
<script type="text/javascript">
    var Comm100API=Comm100API||{chat_buttons:[]};
    Comm100API.chat_buttons.push({code_plan:656,div_id:'comm100-button-656'});
    Comm100API.site_id=10000;Comm100API.main_code_plan=656;
    (function(){
        var lc=document.createElement('script'); 
        lc.type='text/javascript';lc.async=true;
        lc.src='https://chatserver.comm100.com/livechat.ashx?siteId='+Comm100API.site_id;
        var s=document.getElementsByTagName('script')[0];s.parentNode.insertBefore(lc,s);
    })();
</script>
<!--End Comm100 Live Chat Code-->
=====


 

Step 6. Click Save and then you can see a chat button show up on your site. 




If you need any help installing Comm100 Live Chat onto your Joomla site, please feel free to chat with us, post on our support forum or submit a ticket to us.


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13 piece(s) of feedback were found. 11 were marked helpful.
test   01/01/2014 23:50:40  
[Helpful]    hi
md.faroup   24/08/2013 02:07:25  
[Helpful]    try and test
vaseem   04/03/2013 22:10:44  
[Helpful]  
eldor   25/01/2013 02:15:29  
[Helpful]    faleminderit
ESTO   01/11/2012 07:57:44  
[Helpful]    PRUEBA
francis benson   26/10/2012 12:11:50  
[Helpful]  
francis benson   26/10/2012 12:10:26  
[Helpful]   live chat
amaya   11/11/2011 05:35:55  
[Helpful]   great module!
but only a few things that i need help with:
1. offline please leave message link opens your website instead of the leave message area
2. I still cant figure out how to login tobe able to chat with visitors
Wil Cleland   07/11/2011 08:09:07  
[Not Helpful]   These instructions do not address the redirect issue that happens should you use the Java Based Code provided nor the absence of tracking should you choose to use the Non-java Code.

There is still work to be done to help this.
vorn   10/08/2011 12:38:40  
[Helpful]  

its akways show offline status pop up chat,

 

i want it show in left side of joomla web but its always shown in the center of website

Robert Grothe   19/07/2011 11:05:39  
[Helpful]  

Hi All,

Same thing happened to me. Why doesn't it popup the chat form?

Also when I'm offline, the image says offline and invites me to leave an email, but when I click on it it goes the Comm100 website again. No form to fill in! Why??

 We want to start using this today??

Is there a solution ASAP?

Thanks,

Robert Grothe, web manager
Rental Research Inc.
Customer Service Center

 

mees   14/07/2011 09:41:34  
[Helpful]  

hoi je bent lekker

Monicah   15/04/2011 01:49:10  
[Not Helpful]  

The module is created yes, but from the front end, when I click on the chat button, it opens http://www.comm100.com/livechat/ instead of opening the chat window.