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How can I view my chat history?

  • Author: Lindsay - Comm100
  • Create Time: 30/06/2010 04:32:39
  • Last Update Time: 26/04/2013 19:20:50

 

All your chat conversations are stored in our database. You can search for a particular chat record from your Comm100 site control panel. 

Step-by-Step Instructions:

 

Step 1. Log into your Comm100 site account;

Step 2. Go to the Live Chat module;

Step 3: Click Chats & Offline Messages;

Step 4. Set the search condition, select the Chat option, click Query and you will see a list of records showing up;

 

 

Step 5. Choose a certain record and then click on the Details icon to view the detailed information. 

 



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13 piece(s) of feedback were found. 9 were marked helpful.
mohammed   08/04/2012 03:39:47  
[Helpful]    hello
napoleon9008   23/03/2012 23:11:47  
[Helpful]    As a matter of face,it's attitude
in steasd of apititude  that decides.
Kenneth J Symicek   05/03/2012 18:44:07  
[Comment Only]    So many are saying " No Navigation checkbox under History tab."  
but no one is fixing it
WHY​
azlan   29/02/2012 09:56:16  
[Helpful]   no comment 
azlan   29/02/2012 09:55:32  
[Helpful]  
Sharmin Akter poly   14/02/2012 23:25:49  
[Helpful]    I feel you my friend
Sharmin Akter poly   14/02/2012 23:24:19  
[Helpful]  
Mac   06/01/2012 05:43:33  
[Not Helpful]   No Navigation checkbox under History tab. 
Paul Dench   04/01/2012 13:54:21  
[Helpful]   The transcript query window above shows an option to select "Navigation" as a query parameter. I don't have that option on my page. Is there a product I need to enable to have that Navigation parameter?
rashmi   23/12/2011 08:35:31  
[Not Helpful]   I have tried both the methods for getting the email transcript of the chat which i had with a visitor on my website, but:
1. I am not able to see any details under the history tab even if all check boxes are checked. It is blank.
2. I am not able to view the send-transcript button when i click on the transripts link on left navigation bar under the live chat menu.
Please provide the solution asap!
Thanks
RAJNIKANT   11/11/2011 11:26:17  
[Helpful]  
Colby   16/11/2010 14:04:38  
[Helpful]  

Not helpful

I feel the same way as the other person's comment...

I still cannot find navigation history. Chat hostory is fine, transcripts history too, but I need to browse the navigation history of my guests - I need to know what they already visited on my site during previous visits.

Bogdan   08/09/2010 23:52:52  
[Not Helpful]  

I still cannot find navigation history. Chat hostory is fine, transcripts history too, but I need to browse the navigation history of my guests - I need to know what they already visited on my site during previous visits.

Regards

Bogdan