By default, the IP addresses of your visitors will be displayed in Visitor Monitor. There are two ways allowing visitors to enter their names which will be shown in the Visitor Monitor window:
1. Enable Pre-Chat window, and visitors will be asked to enter their names before they start chatting with you.
2. Enable the option of Allow visitors to set their names during chatting, and visitors can change their display names manually while chatting with you.
Step by Step Instructions:
Step 1. Log into your site account;
Step 2. Click Customization (if you have multiple code plans, select the target code plan from the dropdown list);
Step 3. Go to the Chat Window tab;
Step 4. Scroll down the page and select the option Allow visitors to set their names during chatting in the Options section;
Step 5. Click OK.
After that, visitors can change their display names manually while chatting with you by clicking on
in the top left of the chat window.