After pasting the code onto your website, the status of the chat button will be Offline until you log into Visitor Monitor. You need to log into Visitor Monitor to make your live chat button shown Online.

Currently, there are two editions: Comm100 Web-based Edition Visitor Monitor and Comm100 Desktop Edition Visitor Monitor.

With Comm100 Desktop Edition Visitor Monitor, you can log into the Visitor Monitor directly after it has been successfully installed;

With Comm100 Web-based Edition Visitor Monitor, you need to log into your Comm100 account first.

Step by Step Instruction:

Step 1. Log into your Comm100 account;
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Step 2. Click on Get Online & Chat in the Live Chat module;

After that, you are in Visitor Monitor and the status of the chat button will show online.