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How to easily locate canned messages/ URLs?

  • Author: Comm100 Ellen
  • Create Time: 12/09/2010 19:32:16
  • Last Update Time: 25/02/2013 19:02:21


Do you have tons of canned messages or URLs? Do you have trouble finding canned messages/URLs?

With Comm100 Live Chat, canned messages/URLs are classified by categories. You can easily find your canned messages/URLs.


Step-by-Step Instructions:


Step 1. Log into your Comm100 account;

Step 2. Click Settings and then click Canned Messages or Canned URLs;





Step 3. Click New Messages or New URLs to create a canned message/URL under a certain category.


Note: If a proper category is not available, you can click ManageNew Category to create a new category.



After that, when you are chatting with a visitor, you can quickly find the canned message/URL by locating the category it belongs to. Please refer to the screenshot as below. (Visitor Monitor>> Canned Message/URL)




Note: Messages/URLs in a certain category are sorted alphabetically in Visitor Monitor.


The canned messages/URLs can be made private or public according to your convenience. 



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Patty   28/01/2013 15:21:28  
[Not Helpful]   I still can't find this screen, nor can I find any of our previously created canned messages. Wish you would give us the option to go back to the site the way it was. Now when I check in on the site, I can't play with it to make sure I can find messages, etc. I don't like this at all. :(