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Can I disable the option for visitors to receive chat transcripts?

  • Author: Jenny - Comm100
  • Create Time: 27/09/2010 05:56:02
  • Last Update Time: 03/04/2013 20:23:16

Yes, you can disable the function of emailing transcripts to visitors.

Step-by-Step Instructions:

Step 1. Log into your site account;

Step 2. Click Customize; (Click Customize Code Plans if you have multiple code plans, choose the plan you use and click Edit.)

Step 3. Go to Chat Window;

Step 4. Scroll down to the Option section and deselect the option of Allow visitors to get chat transcripts by email;

Step 6. Click OK.

After that, the Transcript icon will disappear from the top left of the chat window. When a chat is ended, the visitor will not be asked whether he/she wants to receive the chat transcript. 

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