Views: 2319
Attachments: 0
Related Articles: 0
Feedback: 0
Helpful: 0
Not Helpful: 0
File Attachments
No attachments were found.

Can I view the operator chat records?

  • Author: Comm100 Ellen
  • Create Time: 29/09/2010 22:46:40
  • Last Update Time: 03/08/2012 16:49:05

 

Yes, you can view the operator chat records through Chat Metrics. It is a report on operator's Chat Times, Chat Minutes and Average Minutes.

Step-by-step instruction:

Step 1. Log into your Comm100 account;


Step 2. Click Reports in the Live Chat module;


Step 3. Click Chat Metrics in the Chat section;







Step 4. Set the query condition and click Query.





Now, you can see the Chat Times, Chat Minutes and Average Minutes of the operators.






Post Feedback
This article is:
Name: *
Email: *
Comment:
Verification Code: *
*Required Field
Related Articles
No Related Articles were found.
Feedback
No Feedback was found.