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Can I view the operator chat records?

  • Author: Comm100 Ellen
  • Create Time: 29/09/2010 22:46:40
  • Last Update Time: 03/08/2012 16:49:05


Yes, you can view the operator chat records through Chat Metrics. It is a report on operator's Chat Times, Chat Minutes and Average Minutes.

Step-by-step instruction:

Step 1. Log into your Comm100 account;

Step 2. Click Reports in the Live Chat module;

Step 3. Click Chat Metrics in the Chat section;

Step 4. Set the query condition and click Query.

Now, you can see the Chat Times, Chat Minutes and Average Minutes of the operators.

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