Comm100 Ticket supports both POP3 mail server and Microsoft Exchange server 2007 with SP1 or above.
Before you can send and receive emails with Comm100 Ticket, you need to add your email server information into your email ticket account.
After you successfully add an exchange server into your Ticket module, tickets will be created for all incoming emails in this email server. And the ticket messages that you send out will appear in the Sent folder of your exchange server.
Note: You can add multiple exchange email accounts into your Ticket module.
Step 1. Log into your Comm100 account and go to the Ticket module;
Step 2. Click Email Servers Integration at the left main menu under the Setup tab;
Step 3. Click New Email Server to add your email account;
Step 4. Input the configuration information of your exchange server;
Note: If you have no idea of the configuration that you need to set up your email server, you can contact your email service provider (ESP) or e-mail administrator for help.
Your Email Address: Your full email address assigned by your ESP or mail administrator. For example, firstname.lastname@example.org.
Your Name: The name you want to appear to your recipients;
User Name: Your user name provided by your ESP or mail administrator. It might be just the part of your email address before the @ symbol or your full email address.
Password: The password of your email account. Your password might be case sensitive. Make sure that your CAPS LOCK key is not on.
Exchange Web Server URL: The url of your exchange web server. A typical exchange web server url looks like: http://mail.yourdomain.com/ews/exchange.asmx
Step 7. Click Test to verify your configuration information;
Note: If the test status is "Failed", please double-check the settings, such as your email address, user name, password, and Exchange Web Server URL and then try again.
Step 8. Click Save to finish your configuration. After that, a verification email will be sent to your email account. Please click the link in the verification email to activate the email server.