Comm100 Ticket supports multiple enabled email servers. When you respond to tickets, the default email server is used as the default from email address for tickets which are generated from Comm100 Live Chat, Comm100 Help Desk and web-to-ticket form.
Step 1. Log into your site account and go to the Ticket portal;
Step 2. Click Email Servers Integration under the Setup tab;
Step 3. Add your email server(s).
Note: Currently Comm100 Ticket supports both POP mail server and Exchange mail server (2007 or above).
Step 4. Select one email server from the drop down list and then click Set as Default.