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How to change a default email account?

  • Author: Jenny - Comm100
  • Create Time: 28/11/2010 23:32:31
  • Last Update Time: 06/11/2011 19:58:38


Comm100 Ticket supports multiple enabled email servers. When you respond to tickets, the default email server is used as the default from email address for tickets which are generated from Comm100 Live Chat, Comm100 Help Desk and web-to-ticket form.


Step-by-Step Instruction:


Step 1. Log into your site account and go to the Ticket portal;


Step 2. Click Email Servers Integration under the Setup tab;


Step 3. Add your email server(s).
Note: Currently Comm100 Ticket supports both POP mail server and Exchange mail server (2007 or above).

Step 4. Select one email server from the drop down list and then click Set as Default.


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1 piece(s) of feedback were found. 1 were marked helpful.
Harprit Singh   23/02/2011 04:27:48  
[Helpful]   <p>According to what I see above, you can integrate your domain with gmail and then you can check all your emails from gmail. Eg. your email will " <a href=""></a> " So you can check this email from gmail.</p><p>Then you can add email as above said steps and you do not need to figure out what is your server address or ports or anything.</p><p>Thanks</p><p>Harprit Singh</p><p><a href=""></a></p><p> </p>