Proofs are sent within 72 hours (excluding weekends and holidays), and orders are shipped within 7 business days from proof approval. **Please note that business days are Monday through Friday (weekends and holidays are not business days).We cannot be hel
The Support Ticket System is our preferred method of communication due to the ability to assign a Support Ticket number and we can track the status, priority and history of each ticket. We encourage you to submit a support ticket. We cannot take orders
From time to time we receive reports of website problems that we are unable to duplicate. Due to different browsers, new mobile devices, etc. these things do happen even though we do our best to investigate and remedy any problems. ** PLEASE OPEN A SUPPO
We want you to shop with confidence and know that you can trust us. While most people do not take the time to leave customer feedback on our website, we do sell our products on other online e-commerce shops. We invite you to look at our most current custo
Placing orders via our web site is the preferred method of ordering. It ensures that you enter your text as well as shipping and billing information correctly. In addition, when ordering online, you will receive a confirmation email that allows you to c
If you have not received your proof within 72 hours (excluding weekends and holidays), please check your spam/junk folder. Orders and proof approvals must be received by 2:00 p.m. Central Time to be considered as an order or approval for that day, otherwi
We are currently shipping to U.S., Australia, Mexico, Canada, UK
We will ship outside the U.S. if you provide your own Fedex/UPS account number. We will not be held responsible for any packages shipped outside the U.S. and we will not obtain or estimate shipping charges. ** We will not reprint and ship at our expense
If you have read our frequently asked questions regarding our proof/delivery timelines and feel we are late in shipping your order... please open a Support Ticketand provide your order number. While we try our best to stay on top of things: It could just
Some invitations were designed to include a photo and some were not. Please do not hesitate to ASK US if it's possible to include a photo on the design of choice.
Proofs are sentvia email for ALL personalized items.Proofsare sentwithin 72 hours (excludingweekends and holidays)of cleared payment. Orders and proof approvals must be received by 2:00 p.m. Central Time to be considered as an order or approval for that d
If you are experiencingLog-in and/or password problems at debspartydesigns.com, please open a SUPPORT TICKET providing as much information as possible to identify you such as your name, most recent order and street address.
All orders are shipped via the USPS(United States Postal Service). We do not ship outside of the Continental United States.
We may be able to rush your order depending on our current work load. There will be an additional charge. Please open a Support Ticket and inquire as to our current ability to rush your order. We will still ship USPS but we will give the order high priori
We use only high quality paper and print techniques and are confident that you will love our items; however, we realize that you may want to get a feel for our paper texture. If you would like a sampleof one of the materials used, please contact us. Maili
Yes, you can change the text/wording on an invitation provided it is about the same amount of wording we used and will fit in the space available. The proof we provide for your approval will show you how it looks.
Returns Policy You may return an item for credit or replacement within 14 days of the shipment date only if we misprinted from the approved designers proof or we sent the incorrect item. You are responsible for return shipping charges. Any reprinted pro
We provide online ordering of event invitations, favors, announcements, personalized products and more.
Deb's Party Designsuses Paypal exclusively to process all credit card transactions. Paypal enables anyone with an email address to securely, easily and quickly send payments online. You do not have to be a Paypal member/sign up for a PayPal account. For m
Please read the linked articles below which explain our timelines and policies. keywords; when, timeline, timelines, deliveries, delivered, ship, shipping, shipped, long, take, receive,
You can UPLOAD your photo by submitting a SUPPORT TICKET and reference your order number.
Customers are allowed one change request to invitation proofs before giving proof approval and printing.Any additional change requests to proofs before printing will incur a $4.00 fee for each change request. This does not include any changes we make that
We use the following order status words: AWAITING FULFILLMENT = WE HAVE NOT SENT A PROOF PENDING = PROOF SENT, PENDING APPROVAL FROM CUSTOMER COMPLETED = PROOF APPROVAL RECEIVED (PROOF PROCESS COMPLETED) AWAITING SHIPMENT = ITEM HAS BEEN COMPLETED/PRINT
Absolutely! We do provide customization. Have an idea for a theme? Submit A Support Ticketto discuss your inspiration. keywords: customization, custom, personalized, theme,
We will purchase USPS Delivery Confirmation only if you request and pay for it during checkout. While I would not say this is a total tracking system per say, it does provide some basic information. If you would like this number (if you purchased it) plea
Our company is located in Corpus Christi, Texas
No, It is our policy not to provide digital products that you can print.
If you would like to upload a sample of something you like and want us to try to design something for you just open a SUPPORT TICKET and include your uploaded photo.
Our mailing address is: Deb's Party Designs P.O. Box 270145 Corpus Christi, Texas 78427
Often there is not an understanding of our proof policy and timelines. Please read the linked articles below regarding our proof timelines and policies. If after reading them you still have a concern, please open a SUPPORT TICKET and provide your order
Absolutely! Please read feedback/testimonials provided by our Etsy customers - HERE. We sell our products on multiple online portals. keywords: testimonal, testimonials, feedback, reviews,
Please refer to our linked articles below regarding our store policies and procedures. Once you are familiar with our polices, please open a Support Ticket to us.
Deb's Party Designs does advertise on various blogs and websites which we feel will reach our target customer audience. If you would like for us to consider your website please provide detailed advertising opportunities such as banner/ad size available an
Our current prices are some of the lowest found online. We are not currently offering quantity discounts. Look for coupon codes to save by being a member of our newsletter subscription. quantity, price break, price, discount,
Most likely we will be able to create a coordinating banner, centerpiece and favors for your chosen invitation design. Please open a SUPPORT TICKET and ask. We love to create design!
We do find it necessary to modify store policies as we grow as a company. Please be sure to review this page and our policies before you purchase to make sure there has not been a policy change since you last ordered or reviewed our policies. keywords: p
We can use just about any FREE font found online. If you have a font that you have seen and like.. just point us to it. We will tell you if we can use it. If you have any questions regarding font type, font color or font size simply open a SUPPORT TICKET
If you have any questions about paper weight, paper quality, ink quality pleaseCONTACT US"BEFORE" you place an order.No adjustments or refunds will be made due to the paper weight, paper quality or ink quality of any design shown on our site. No exception
We recommend that you order at-least 1 month in advance. This is just a recommendation, please read our proof and shipping timelines. Obviously items like table centerpieces and favors do not have to be ordered as early as event invitations. Please keep i
If you ordered from us but later found that you need more invitations, announcements or thank you cards please submit aSupport Ticket.Be sure to provide an order number or enough information that we can pull up your last order in our system. We will advis
Currently we require product purchase before our designers create and provide a proof. Once you approve the proof, we will print and ship.
Please be sure that the shipping address you provide us is accurate and complete. Deb's Party Designs cannot be held responsible if your package was delivered to an incorrect address.We have no control over your package once we have turned it over to the
Deb's Party Designs will not be held responsible and will not provide a refund if the received order does not perfectly match the color(s)you viewed on your monitor as monitor quality does vary.
Deb's Party Designsdoes not guarantee the availability of any paper stock due to discontinuation or back-orders. While we try to keep stock on hand and/or the number of pieces left in stock correct, we do not guarantee availability. If you have placed an
Yes. Although we do not have any Spanish speaking employees, we will print in Spanish from text you provide and you will approve the proof to make sure there are no mistakes. keywords: spanish, english,
If you are an event planner and would like to use our products on a regular basis please open a support ticket. We would be glad to work with you!
By placing an order with Deb's Party Designs, you accept that we may or may not label the reverse side of any printed item with our logo, phone number or by stating that it was printed by Deb's Party Designs or debspartydesigns.com
Once your order has been printed, it cannot be cancelled and we cannot provide any refund/credit. ** If you cancel your order after we have designed a proof but before final printing and shipment, there will be a $25 cancellation fee ($50 during Holiday P
While we do not offer the purchase of Rush shipping, we do offer a Rush Service that will expedite processing on our end and get the package to the postal service faster. Our Rush Service fee is $30. Open a Support Ticket. Since the type of product we o
It is not uncommon for customers to contact us asking why they have not received their proof or package. Please take note that Weekends Holidays do not count. We go by Business Days which are Monday - Friday excluding Holidays. Orders and proof approva
Absolutely, we will be glad to help you with a message on the invitation, announcement or thank you card!! Please keep in mind that we cannot afford (timewise) to keep editing the message "numerous" times per customer. Please see our policy regarding chan
We are required by law to charge sales tax of 8.25% to Texas residents.
We do not guarantee the timeliness or the performance of any shipping service.We have no control over your package once we have turned it over to the United States Postal or other transportation carrier service. No reprint or credit will be given for ship
It's likely thataa child's name or team name be added to ornaments or product's depending on the product and the amount of space available. Please submit a support ticket and tell us which which product you are interested in and what you would like added
We cannot be held responsible for the United States Postal Service. We will not reprint or reship at our expense. While we understand that you paid in good faith and it's not your fault, it is certainly not our fault either should the postal service fail
Images on proof may differ slightly than the physical invitation. Because of this we reserve the right to change the spacing on the printed product as compared to the approved proof to make text fit properly. There will be no refund or reprint due to this
I live in the Corpus Christi area, can I avoid shipping charges by picking up my products locally? No. Since we do not have a store front, local pick up is not supported at this time. keywords, shipping, ship, local, Corpus Christi, store, pick up,
Some of our products, especially those which have a bow, ribbon or non standard shape or size may require additional postage when you send them to your friends and family.
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