General Questions
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Articles in "General Questions"

How can I reset my password?

If you forget your password, you can reset the password at the User Login page. Step by Step Instructions: Step 1: Go to our home page at and click User Login; Step 2: Click Forgot your password,enter your email and click OK; ​ Step 3

Does the HTML editior in Comm100 products support CSS?

Yes. But only Inline CSS code is supported in Comm100 Email Marketing, Comm100 Knowledge Base, Comm100 Forum hosted and Comm100 Ticket. Inline CSS means that you must place CSS right in the thick of your HTML code. Inline CSS is built in to every HTML t

How can I customize the Header & Footer for my Comm100 Products?

All Comm100 products are customizable. You can tailor the Header Footer settings of these products according to your needs. For example, you can add your own custom picture or logo into the header or footer of your help desk, forum and knowledge base.

How to manually convert a chat to a ticket during the chat session?

If the option Automatically create a ticket when a chat request is accepted by operator has not been enabled, operators can manually convert a chat to a new ticket or attach the chat to an existing ticket in the Live Chat Visitor Monitor window. The in

Does Comm100 Ticket support Multi-source Information Capture?

Yes. Comm100 knows that it’s vital for businesses to provide the best possible customer service. Comm100 Ticket helps businesses easily handle customer queries from multiple channels and quickly follow up by email. Multi-source information capture gran

Comm100 Ticket Updates

This article enables you to find the latest updates for Comm100 Ticket. Comm100 Ticket 3.1 Update December 24, 2011 1. Added Language Customization for Web-to-Ticket Form which allows you to customize system messages and the interface text of fields sh