With Comm100 Ticket solution, there are multiple ways for you to quickly locate tickets. 1.If you know the Ticket Id of a specific ticket, simply enter the Ticket Id into the ID bar and click Go to bring up the tickets you want. 2. If you know cert
Canned responses are predefined responses to common questions. With Comm100 Ticket, rather than typing again and again the same answer, or pasting from some other resource, operators can insert predefined canned response into tickets with a few clicks.
With Comm100 Ticket, you can create a new query to quickly locate certain ticket(s). All Queries are listed under the Ticket tab.You can select a query condition to filter the tickets. Step-by-Step Instructions: Step 1. Go to the Tickets tab in the
Ticket Merge is an operation for you to merge the history of a source ticket into a target ticket. Merge operation is irreversible.After the merge, the target ticket keeps its property values.Future incoming emails, chat transcripts, offline messages and
With Comm100 Ticket, you can create a new query to quickly locate certain ticket(s).All Queries are listed under the Ticket tab.You can select a query condition to filter the tickets. Step-by-Step Instructions: Step 1. Go to the Tickets tab in the Tic
In the current version of Comm100 Ticket (v3.0), you can edit the Assignee field of a ticket in orderto assign the ticket to a proper operator. Step-by-Step Instruction: Step 1. Log into your Comm100 account and go to the Admin portal; Step 2
When you edit yourauto-follow-up message, you can use Macro Parameterstopersonalize the follow-up email based on your needs. TheMacro Parameterscan be used in both the subject and the body of the follow-up email. When a follow-up email withMacro Parame
Currently, all correspondence messages of a ticket are displayed in thread.When attempting to resolve customers' queries, operators sometimes need to view and track the histories of a ticket. To view the history of a ticket, please go to the Historie
Yes. A signature is a bit of personalized text, sometimes with images or hyperlinks, such as your contact information and company's tagline. With Comm100 Ticket, you can pre-define one or more signatures for different From email addresses. There are
Comm100 has introduced the feature of inserting images that allows you to neatly insert images in any follow up emails. All full size images show up in an email message instead of small thumbnail preview or links to download attached images. When you re
Unfortunately, no. But there is a workaround for you to copy the information (field values) of your tickets to Notepad then open with Microsoft Office Excel to analyze the statistics. Step by Step Instuctions: Step 1. Log into your site account and clic
Yes, you can customize rules to enable auto assignment. Auto Assignment allows you to define a particular staff who will be automatically assigned to take charge of a certain ticket. Step-by-Step Instructions: Step 1. Go to Settings under the Setup tab;