Auto Update
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Articles in "Auto Update"

Can I assign the tickets automatically?

Yes, you can customize rules to enable auto assignment. Auto Assignment allows you to define a particular staff who will be automatically assigned to take charge of a certain ticket. Step-by-Step Instructions: Step 1. Go to Settings under the Setup tab;

How to create an Auto Update?

With Comm100 Ticket, you can create a new auto update rule to achieve auto-assignment, auto-update ticket priority and status, etc. Step- by- Step Walkthrough: Step 1. Go to Settings under the Setup tab; Step 2. Click Auto Update; Step 3. Click New

Can I setup rules to automatically close a ticket when it is replied or forwarded?

Yes, you can set up an auto update rule to automatically close a ticket when you send out the reply message. Step- by- Step Walkthrough: Step 1. Go to Settings under the Setup tab; Step 2. Click Auto Update; Step 3. Click New Auto Follow Up to set up