Yes, you can customize rules to enable auto assignment. Auto Assignment allows you to define a particular staff who will be automatically assigned to take charge of a certain ticket. Step-by-Step Instructions: Step 1. Go to Settings under the Setup tab;
With Comm100 Ticket, you can create a new auto update rule to achieve auto-assignment, auto-update ticket priority and status, etc. Step- by- Step Walkthrough: Step 1. Go to Settings under the Setup tab; Step 2. Click Auto Update; Step 3. Click New
Yes, you can set up an auto update rule to automatically close a ticket when you send out the reply message. Step- by- Step Walkthrough: Step 1. Go to Settings under the Setup tab; Step 2. Click Auto Update; Step 3. Click New Auto Follow Up to set up
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