Setting Email Sever
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Articles in "Setting Email Sever"

How to add a POP3 mail server into Comm100 Ticket?

Comm100 supports both POP3 mail servers and Microsoft Exchange mail servers. Before you can send and receive emails in Comm100 Ticket, you need to set up and configure an email server. ​ Post Office Protocol 3 (POP3) is the most common e-mail account t

How to add your outgoing SMTP server?

SMTP (Simple Mail Transfer Protocol) is a set of standard Internet procedures by which two email providers (ex. Gmail, Yahoo Mail), transfer email messages to one another’s mail servers. When you add an POP3 email server into your Ticket module, by defau

Troubleshooting: ERR {AUTH} Username and password not accepted.

Symptoms: When you try to add a new email server into your Ticket module, it is suggested that you click Test to verify the configuration and you may receive an error message shown in the following figure. ​ Cause: 1. Your password is incorrect; 2. Yo

Why can't Gmail messages generate tickets?

Symptoms: Your Gmail server has been added into your Email Ticket application, and the last poll is Successful. However, the gmail messages your have received in your gmail account cannot generate tickets in the Tickets page. Reasons: 1. The received

How to add a Microsoft Exchange Server into Comm100 Ticket?

Comm100 Ticket supports both POP3 mail server and Microsoft Exchange server 2007 with SP1 or above. Before you can send and receive emails with Comm100 Ticket, you need to add your email server information into your email ticket account. After you succ

Troubleshooting: InnerException message follows: No such host is known.

Symptoms: When you try to add a new email server into your Ticket module, it is suggested that you click Test to verify the configuration and you may receive an error message shown in the following figure. ​ Cause: TheServer Addressyou enter is incorr

How to change a default email account?

Comm100 Ticket supports multiple enabled email servers. When you respond to tickets, the default email server is used as the default from email address for tickets which are generated from Comm100 Live Chat, Comm100 Help Desk and web-to-ticket form. Ste

How to add an Email Server into Comm100 Ticket?

Before you can send and receive emails in Comm100 Ticket, you need to set up and configure an email server. After you successfully add an email server into the Ticket module, tickets will be created for all incoming emails in this email server. Comm100