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How to use the PastPerfect Software Knowledge Base

  • Author: Brian Gomez
  • Create Time: 11/01/2011 15:54:08
  • Last Update Time: 05/14/2013 10:17:58
The PastPerfect Software Knowledge Base is designed to allow PastPerfect users to solve common issues and answer frequent questions in addition to the information found in the User’s Guide. There are two ways you can use the Knowledge Base: searching or browsing.

Searching
The Knowledge Base is equipped with a keyword search that allows you to type in the word or phrase you are looking for. Let’s say you'd like to find more information about how enter couples into your Contacts database. Enter the keyword "couples" in the Keyword field in the top right corner of the Knowledge Base. Click the magnifying glass to the right of the field or hit the “Enter” or “Return” key on your keyboard. Any Knowledge Base articles containing that keyword will appear in the Search Results.

*Note: Be sure to use complete words when searching. For example, instead of searching for “invn,” search for “inventory.” When searching for error messages, if the error number does not return any results, try searching for part of the text of the message. Keyword Searching will not return any results for characters such as “*” or single characters such as “1.”

Browsing
Begin by selecting the area of PastPerfect you are using. For this example, let's select “Collection Management Questions.” You will then be taken to a list of all the articles relating to collections management.

*Note 2 - Many Knowledge Base articles have attached files and/or documents. File attachments are located in the bottom right corner of an article's page.
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