General Questions
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Articles in "General Questions"

How can I reset my password?

If you forget your password, you can reset the password at the User Login page. Step by Step Instructions: Step 1: Go to our home page at www.comm100.com and click User Login; Step 2: Click Forgot your password,enter your email and click OK; ​ Step 3

How to put a chat button in my Knowledge Base or Forum?

You can put a chat button into the home page of your Comm100 Knowledge Base and Forum. You just need to copy and paste the HTML chat code without JavaScript into the Header Footer part. Note: JavaScript is not supported in the Comm100 built-in HTML edi

How to manage my non-public articles?

Non-public articles are only accessible to operators. To manage your non-public articles, please go to the Articles page, select the Category, select Non-public Articles and click Query. After that, you can copy, edit and delete them or set them as publi

How can I customize the Header & Footer for my Comm100 Products?

All Comm100 products are customizable. You can tailor the Header Footer settings of these products according to your needs. For example, you can add your own custom picture or logo into the header or footer of your help desk, forum and knowledge base.

Can I put Live Chat button into my Knowledge Base?

You can put a chat button into the home page of your Comm100 Knowledge Base and Forum. You just need to copy and paste the HTML chat code without JavaScript into the Header Footer. Step by Step Instructions: Step 1. Log into your account, go to the Liv

Can I use a different page style for my Comm100 applications?

Page Style defines the front-end page presentation style of your Comm100 Applications, including Comm100 Email Marketing, Comm100 Ticket, Comm100 Help Desk, Comm100 Knowledge Base and Comm100 Forum Hosted. It is easy for you to switch a page style to a