Customizations (windows, button images, language and etc.)
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Can I customize my own live chat?

Yes! Comm100 Live Chat is customizable and you can customize the live chat according to your needs. Currently, all configurable items includes: Chat Button, Chat Window, Invitation,Pre-Chat Window, Offline Message Window,and Rating Window,Interface Lang

Can I put my own images on the Chat Button?

Yes. Comm100 Live Chat supports using your own image as the chat button image instead of choosing from our Gallery Images. Step by Step Instructions: Step 1. Log into your site account; Step2. ClickCustomize onthe left mainmenu; (Click Customize Cod

Can I automatically invite a visitor to chat with me?

Yes, you can enable your auto invitation and pre-define who should be invited to chat with you and when to invite them. Step by Step Instructions: Step 1. Log into your site account and click Settings from the Live Chat module; Step 2. Click Auto Invi

How to customize the Pre-Chat window?

Pre-Chat window is a pop up window where your visitors need to enter their information before initiating a chat request. It enables operators to know more about visitors before accepting their chats. You can customize the pre-chat window according to yo

How to create a Float Image Button?

There are two types of Image chat button you can select: Fixed Image Chat Button and Float Image Chat Button. Fixed Image Chat Button stays in a fixed position where you paste the live chat code, whileFloat Image Chat Button appears in a specified posit

How to customize the manual-invitation (with a predefined message on it)?

With the manual-invitation, you can manually invite a visitor on your website to chat with you. You can customize the invitation button according to your needs, including choosing an image that best fits your website, pre-defining a personalized message

Does Comm100 Live Chat support multiple languages for chat buttons and the visitor side windows?

Yes. For the visitor side chat button images and windows, multiple languages are supported. The language in the default code plan is English.Comm100 also provides pre-defined button images and the visitor side's interface text inEnglish, Simplified Ch

Can I have my own branding image (logo) in the visitor side windows?

Yes. You can put your own branding image (logo) in the visitor side windows includingChat Window, Offline Message Window and Pre-Chat Window.You can customize the pre-chat window according to your needs.​ Chat Window is used by visitors to chat with

What's the difference between the code with JS and without JS?

For common web pages, you need to use the HTML code with JavaScript. For security reasons, JavaScript is usually disabled in BBS and email system. If you are getting Live Chat to be used in BBS, email or other JavaScript-disabled environments, you need t

Can I edit the interface text of visitor side windows?

Yes. Comm100 Live Chat supports changing the interface text of your visitor side windows including Pre-Chat Window, Chat Window, Rating Window and Offline Message Window. You can either translate the interface text into your preferred language or re-de

How to customize Offline Message Window?

Offline Message Window is used for your website visitors to leave an offline message when the status of a chat button is offline. Step-by-Step Instruction: Step 1.Log intoyour site account Step 2. Click Live Chat; ​ Step 3:ClickCustomize at the left m

How to create a Monitor Only chat button?

There are three types of chat button you can pick up: Image Button, Text Link and Monitor Only. If you choose theMonitor Only chat button, no visible button appears on your web pages. However, you can still monitor website visitors in real time and inv

How to create a chat button of the Text Link type?

There are three types of chat button you can pick up: Image Button, Text Link and Monitor Only. ​A live chat of the Text Link type shows as a text link on your web pages. Your website visitors can click the text link to initiate a chat with you. Usually

How to customize the Product Service field in Pre-Chat Window?

The Product Service field in Pre-Chat Window enables you to see which product/service your visitors have questions with in Visitor Monitor before taking their chat requests. After setting up the Product Service field, your visitors can select one product

Can I remove Comm100 'powered by' image?

Yes, you can remove Comm100 Powered By image by upgrading your live chat edition to Comm100 Live Chat Enterprise.​ With Comm100 Live Chat Enterprise edition, the "Powered by Comm100" images or/and texts is removed from your chat button, chat window, pre

How can I customize my Chat Window?

Chat Window is used by visitors to chat with your customer service representatives. You can customize the chat window to match the style of your website. Step-by-Step Instruction: Step 1.Log intoyour site account; Step2. Click theCustomize at the lef

How to display my visitors' names instead of IP in Visitor Monitor?

By default, the IP addresses of your visitors will be displayed in Visitor Monitor. There are two ways allowing visitors to enter their names which will be shown in the Visitor Monitor window: 1.EnablePre-Chat window, and visitors will be asked to ente

Can I hide the chat button when the live chat is offline?

Yes. With Comm100 Live Chat, you can hide the chat button when the live chat is offline. Step-by-Step Instructions: Step 1. Log into your site account; Step 2. Click Customize at the left main menu; If you have multiple code plans, please click

Can I change the text font of my chat link?

Yes. To change the text font (e.g. colour, size, family and etc) of your chat link (a chat button withText Link type), you need to manually modify your live chat code before it is pasted onto your website. Followed is a sample about how to modify your

How to change my live chat button image?

Comm100 Live Chat supports using your own image as the chat button image or choosing from our Gallery Images. Step by Step Instructions: Step 1. Log into your site account; Step2. Click Customize at the left menu; If you have multiple code plans, pl

How to identify the code plan I am using on my web page?

You can create multiple code plans in your site account. Each code plan has a unique Id number so that you can easily identify your plans. To see which plan is being used on your web page, you can click on your chat button and see the Plan Id number in t

How can offline messages be sent to certain email account(s) automatically?

With Comm100 Live Chat, website visitors can click the chat button to leave offline messages when the chat button status is offline. In Comm100, there are 2 ways for you to set up the emails to receive your offline messages. 1. Set up in Customize Ste

Is Arabic/Hebrew supported in live chat?

Yes. Comm100 Live Chat fully supports Arabic/Hebrew on both the visitor side and the operator side. On the Visitor Side: You need to enable the option Text Direction: From Right to Left. Step by Step Instructions: Step 1. Log into your site accou

How to create a fixed image chat button?

There are two types of Image chat button you can select: Fixed Image Chat Button and Float Image Chat Button. For newly registered users, by default, you will have the fixed image chat button in your site account. Fixed Image Chat Button stays in a fixe

Can I put multiple chat buttons on the same web page?

Yes. You can put multiple chat buttons on the same web page. Comm100 provides specified code for extra chat buttons. If you want to install an extra chat button on the web page where one or more chat buttons are already being used, you need to get the sp

What are the three types of Comm100 chat buttons ?

Comm100 Live Chat provides three types of chat buttons: Image Button, Text Link and Monitor Only. 1. Image Button ​There are two types of Image Button: Static Image Button and Float Image Button. Static Image Button: Your chat button appears as an imag

What are multiple code plans used for? How can I enable the feature in my account?

A code plan is a set of configurations that define the style of your chat button and visitor side windows. With Comm100 Live Chat, you can put a chat button onto multiple web pages. If the chat buttons are the same on all web pages, you only need to cop

Can I deactivate voice chat?

Yes. You can remove the voice chat icon from the visitor side chat window. After that, your visitors cannot initiate a voice chat with you, while you can still send a voice chat request to your visitors. Step-by-Step Instruction: Step 1. Log into your

What is Offline Message Window?

Offline Message Window is used for your website visitors to leave offline messages when there are no online operators. Offline Message Windowis customizable. Note: 1. A visitor can leave an offline message if he/she do not want to wait for an operator to

How to set up a timer to automatically stop chats if visitors have been inactive?

While you are chatting with a customer, it often happens that you wait for a long time for the customer to send a new response. With Comm100 Live Chat, you have the option to automatically stop the chat if a customer has been inactive for a predefined p

How to enable the pre-chat window?

Pre-Chat window is a pop up window where your visitors need to enter their information before initiating a chat request. It enables operators to know more about visitors before accepting their chats. You can customize the pre-chat window according to yo

How to create a new live chat department?

A department represents a business unit in your organization with specific responsibilities. Departments help you assign incoming visitors to the most suitable operators. You can create multiple departments to group your operators according to their res

How to customize the rating window?

Rating window is a pop up window where visitors can leave evaluative comments and rate operators’ performance after chat. Rating window helps you gather clients’ feedback, evaluate employees’ performance and identify improvement opportunities. Step by

Why does the chat button image not display on my site?

Question: I have pasted the live chat code onto my website. But when I open my website, I cannot see my chat button image. Why? Possible Reason: 1. Are you using the Monitor Only button? There are three types of chat button: Image Button, Text Link and M

How can I automatically send chat transcripts to certain email account(s)?

With Comm100 Live Chat, your chat transcripts are automatically saved in your Comm100 account. You can also make the transcripts sent to certain email account(s). Step-by-Step Instruction: Step 1. Log into your site account; Step 2. Go to Live Chat p

How can I set up an auto-invitation?

With Comm100 Live Chat, you can automatically send invitations to visitors on the web pages that are with Comm100 Live Chat JavaScript code and invite them to have a chat with you. You can customize the auto-invitation based on your needs. Step-by-St

How to add more client's info in the offline message sent to my email?

With Comm100 Live Chat, the offline messages submitted through this code plan will be automatically forwarded to the pre-defined email account(s). You can add more information about your clients in the offline message and view the info in your email acco

Does Comm100 Live Chat support the chat queue?

Yes. Auto Accept Chat Requestsautomatically enables the chat queue in your Comm100 account. WithAuto Accept Chat Requestsis enabled, you can also specify maximum number of chats he/she can take at the same time. When the number of chats that each onlin

Where to customize the greeting message which displays at the top of chat window?

Greeting message is a pre-defined welcome message which displays at the top of your chat window. You can use macros to customize a personalized greeting message. Step by Step Instructions: Step 1. Log into your account and go to the Live Chat portal. S

How can I create a new chat button?

Comm100 Live Chat provides three types of chat buttons: Image Button, Text Link and Monitor Only. If you are using Comm100 Live Chat Professional or Comm100 Live Chat Enterprise edition, you can create multiple new chat button in your site account as lo

How to accept chat requests automatically?

Visitors’ chat requests can be automatically routed to your online operators. Step-by-Step Instructions: ​ ​Step 1. Log into your site account; Step 2. Click Settingsat the left menu; Step 3. Click Auto Accept Chat Requests; Step 3. Sele

How to link a chat button to a defined department?

You can link a chat button to a specified department. After that, the chat requests from this chat button will be automatically routed to the department defined. This is useful especially when you have multiple departments and want to set a dedicated cha

How can I change my image button style?

There are two types of Image chat button you can select: Fixed Image Chat Button and Float Image Chat Button. Fixed Image Chat Button stays in a fixed position where you paste the live chat code, whileFloat Image Chat Button appears in a specified positi

How to bind a chat button with a defined operator?

You can bind a chat button with a defined operator. After that, the chat requests from this chat button will be routed to the specific operator automatically. This is helpful if you want to set up a dedicated chat button for a certain operator. Step-by

Can I change the type of my existing live chat from Image Button to Text Link or Monitor Only?

Yes. There are three types of chat button you can pick up: Image Button, Text Link and Monitor Only.​A live chat of the Image Button shows an image chat button on your website; alive chat of the Text Link type shows as a text link on your web pages; a l