Yes! Comm100 Live Chat is customizable and you can customize the live chat according to your needs. Currently, all configurable items includes: Chat Button, Chat Window, Invitation,Pre-Chat Window, Offline Message Window,and Rating Window,Interface Lang
Yes. Comm100 Live Chat supports using your own image as the chat button image instead of choosing from our Gallery Images. Step by Step Instructions: Step 1. Log into your site account; Step2. ClickCustomize onthe left mainmenu; (Click Customize Cod
For common web pages, you need to use the HTML code with JavaScript. For security reasons, JavaScript is usually disabled in BBS and email system. If you are getting Live Chat to be used in BBS, email or other JavaScript-disabled environments, you need t
Yes. Comm100 Live Chat fully supports Arabic/Hebrew on both the visitor side and the operator side. On the Visitor Side: You need to enable the option Text Direction: From Right to Left. Step by Step Instructions: Step 1. Log into your site accou
Yes. Comm100 Live Chat supports changing the interface text of your visitor side windows including Pre-Chat Window, Chat Window, Rating Window and Offline Message Window. You can either translate the interface text into your preferred language or re-de
Offline Message Window is used for your website visitors to leave an offline message when the status of a chat button is offline. Step-by-Step Instruction: Step 1.Log intoyour site account Step 2. Click Live Chat; Step 3:ClickCustomize at the left m
Yes. You can put your own branding image (logo) in the visitor side windows includingChat Window, Offline Message Window and Pre-Chat Window.You can customize the pre-chat window according to your needs. Chat Window is used by visitors to chat with
With Comm100 Live Chat, website visitors can click the chat button to leave offline messages when the chat button status is offline. In Comm100, there are 2 ways for you to set up the emails to receive your offline messages. 1. Set up in Customize Ste
Comm100 Live Chat provides three types of chat buttons: Image Button, Text Link and Monitor Only. 1. Image Button There are two types of Image Button: Static Image Button and Float Image Button. Static Image Button: Your chat button appears as an imag
Pre-Chat window is a pop up window where your visitors need to enter their information before initiating a chat request. It enables operators to know more about visitors before accepting their chats. You can customize the pre-chat window according to yo
By default, the IP addresses of your visitors will be displayed in Visitor Monitor. There are two ways allowing visitors to enter their names which will be shown in the Visitor Monitor window: 1.EnablePre-Chat window, and visitors will be asked to ente
The Product Service field in Pre-Chat Window enables you to see which product/service your visitors have questions with in Visitor Monitor before taking their chat requests. After setting up the Product Service field, your visitors can select one product
A code plan is a set of configurations that define the style of your chat button and visitor side windows. With Comm100 Live Chat, you can put a chat button onto multiple web pages. If the chat buttons are the same on all web pages, you only need to cop
Comm100 Live Chat supports using your own image as the chat button image or choosing from our Gallery Images. Step-by-Step Instructions: Step 1. Log into your site account; Step2. Click Customize at the left menu; If you have multiple code plans, pl
There are two types of Image chat button you can select: Fixed Image Chat Button and Float Image Chat Button. For newly registered users, by default, you will have the fixed image chat button in your site account. Fixed Image Chat Button stays in a fixe
There are two types of Image chat button you can select: Fixed Image Chat Button and Float Image Chat Button. Fixed Image Chat Button stays in a fixed position where you paste the live chat code, whileFloat Image Chat Button appears in a specified posit
Yes, you can remove Comm100 Powered By image by upgrading your live chat edition to Comm100 Live Chat Enterprise. With Comm100 Live Chat Enterprise edition, the "Powered by Comm100" images or/and texts is removed from your chat button, chat window, pre
You can bind a chat button with a defined operator. After that, the chat requests from this chat button will be routed to the specific operator automatically. This is helpful if you want to set up a dedicated chat button for a certain operator. Step-by
Yes, you can enable your auto invitation and pre-define who should be invited to chat with you and when to invite them. Step by Step Instructions: Step 1. Log into your site account and click Settings from the Live Chat module; Step 2. Click Auto Invi
With Comm100 Live Chat, your chat transcripts are automatically saved in your Comm100 account. You can also make the transcripts sent to certain email account(s). Step-by-Step Instruction: Step 1. Log into your site account; Step 2. Go to Live Chat p
Chat Window is used by visitors to chat with your customer service representatives. You can customize the chat window to match the style of your website. Step-by-Step Instruction: Step 1.Log intoyour site account; Step2. Click theCustomize at the lef
Yes. You can remove the voice chat icon from the visitor side chat window. After that, your visitors cannot initiate a voice chat with you, while you can still send a voice chat request to your visitors. Step-by-Step Instruction: Step 1. Log into your
Yes. With Comm100 Live Chat, you can hide the chat button when the live chat is offline. Step-by-Step Instructions: Step 1. Log into your site account; Step 2. Click Customize at the left main menu; If you have multiple code plans, please click
Pre-Chat window is a pop up window where your visitors need to enter their information before initiating a chat request. It enables operators to know more about visitors before accepting their chats. You can customize the pre-chat window according to yo
Question: I have pasted the live chat code onto my website. But when I open my website, I cannot see my chat button image. Why? Possible Reason: 1. Are you using the Monitor Only button? There are three types of chat button: Image Button, Text Link and M
You can create multiple code plans in your site account. Each code plan has a unique Id number so that you can easily identify your plans. To see which plan is being used on your web page, you can click on your chat button and see the Plan Id number in t
While you are chatting with a customer, it often happens that you wait for a long time for the customer to send a new response. With Comm100 Live Chat, you have the option to automatically stop the chat if a customer has been inactive for a predefined p
Greeting message is a pre-defined welcome message which displays at the top of your chat window. You can use macros to customize a personalized greeting message. Step by Step Instructions: Step 1. Log into your account and go to the Live Chat portal. S
Yes. Auto Accept Chat Requestsautomatically enables the chat queue in your Comm100 account. WithAuto Accept Chat Requestsis enabled, you can also specify maximum number of chats he/she can take at the same time. When the number of chats that each onlin
Rating window is a pop up window where visitors can leave evaluative comments and rate operators’ performance after chat. Rating window helps you gather clients’ feedback, evaluate employees’ performance and identify improvement opportunities. Step by
Visitors’ chat requests can be automatically routed to your online operators. Step-by-Step Instructions: Step 1. Log into your site account; Step 2. Click Settingsat the left menu; Step 3. Click Auto Accept Chat Requests; Step 3. Sele
A department represents a business unit in your organization with specific responsibilities. Departments help you assign incoming visitors to the most suitable operators. You can create multiple departments to group your operators according to their res
You can link a chat button to a specified department. After that, the chat requests from this chat button will be automatically routed to the department defined. This is useful especially when you have multiple departments and want to set a dedicated cha
Comm100 Live Chat provides three types of chat buttons: Image Button, Text Link and Monitor Only. If you are using Comm100 Live Chat Professional or Comm100 Live Chat Enterprise edition, you can create multiple new chat button in your site account as lo
With Comm100 Live Chat, you can automatically send invitations to visitors on the web pages that are with Comm100 Live Chat JavaScript code and invite them to have a chat with you. You can customize the auto-invitation based on your needs. Step-by-St
Yes. To change the text font (e.g. colour, size, family and etc) of your chat link (a chat button withText Link type), you need to manually modify your live chat code before it is pasted onto your website. Followed is a sample about how to modify your
Yes. You can put multiple chat buttons on the same web page. Comm100 provides specified code for extra chat buttons. If you want to install an extra chat button on the web page where one or more chat buttons are already being used, you need to get the sp
Yes. For the visitor side chat button images and windows, multiple languages are supported. The language in the default code plan is English.Comm100 also provides pre-defined button images and the visitor side's interface text inEnglish, Simplified Ch
Offline Message Window is used for your website visitors to leave offline messages when there are no online operators. Offline Message Windowis customizable. Note: 1. A visitor can leave an offline message if he/she do not want to wait for an operator to
There are three types of chat button you can pick up: Image Button, Text Link and Monitor Only. If you choose theMonitor Only chat button, no visible button appears on your web pages. However, you can still monitor website visitors in real time and inv
With the manual-invitation, you can manually invite a visitor on your website to chat with you. You can customize the invitation button according to your needs, including choosing an image that best fits your website, pre-defining a personalized message
There are three types of chat button you can pick up: Image Button, Text Link and Monitor Only. A live chat of the Text Link type shows as a text link on your web pages. Your website visitors can click the text link to initiate a chat with you. Usually
With Comm100 Live Chat, the offline messages submitted through this code plan will be automatically forwarded to the pre-defined email account(s). You can add more information about your clients in the offline message and view the info in your email acco
Yes. There are three types of chat button you can pick up: Image Button, Text Link and Monitor Only.A live chat of the Image Button shows an image chat button on your website; alive chat of the Text Link type shows as a text link on your web pages; a l
There are two types of Image chat button you can select: Fixed Image Chat Button and Float Image Chat Button. Fixed Image Chat Button stays in a fixed position where you paste the live chat code, whileFloat Image Chat Button appears in a specified positi