Comm100 Help Desk
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Articles in "Comm100 Help Desk"

How can I reset my password?

If you forget your password, you can reset the password at the User Login page. Step by Step Instructions: Step 1: Go to our home page at www.comm100.com and click User Login; Step 2: Click Forgot your password,enter your email and click OK; ​ Step 3

How to select a page style?

Page Style defines the front-end page presentation style of your Comm100 Applications, including Comm100 Email Marketing, Comm100 Ticket, Comm100 Help Desk, Comm100 Knowledge Base and Comm100 Forum Hosted. You can apply the same page style to all your C

Can I customize User Registration Settings?

Yes, you can set up your user registration process, and customize the user sign up form, registration agreement and system messages on the Settings page in the User Contact module. Please refer to the screenshot as below: All configurations will be

How to integrate Comm100 Help Desk with my website?

It is very easy to integrate Comm100 Help Desk with your website. After the integration, an entrance link to your Help Desk appears on your website so visitors can click on that link to get support in your Help Desk. Step by Step Instructions: 1. Log int

How can I customize the Header & Footer for my Comm100 Products?

All Comm100 products are customizable. You can tailor the Header Footer settings of these products according to your needs. For example, you can add your own custom picture or logo into the header or footer of your help desk, forum and knowledge base.

Can I change the help desk page layout?

Yes, the layout of your Comm100 Help Desk homepage is customizable. You can specify which widgets to display and in what order they should be arranged. Step-by-Step Instructions: Step 1. Log into your Comm100 site account and click Home Page Design from

What is Comm100 Help Desk?

Do you want to offer 24*7 support to your customers? Want to streamline your customer service process? Comm100 Help Desk is right for you. Comm100 Help Desk is the fully hosted and web-based help desk software. It enables you to quickly build an online se

Can I use a different page style for my Comm100 applications?

Page Style defines the front-end page presentation style of your Comm100 Applications, including Comm100 Email Marketing, Comm100 Ticket, Comm100 Help Desk, Comm100 Knowledge Base and Comm100 Forum Hosted. It is easy for you to switch a page style to a

How can I get notified by email when a ticket is submitted from my help desk?

Comm100 Ticket has multiple channels to capture customer queries including emails, chats, offline messages and web-to-tickets, and etc. When there is a new ticket submitted from your help desk, you can set up an auto-follow-up rule to get your operator(

How to create a new widget?

With Comm100 Help Desk, you have the following default widgets. Home Page NavigationSearch Login Latest Forum Topics Newsletter SubscriptionForm Knowledge BasePopular Articles Knowledge Base Latest Articles Knowledge Base Request Live ChatSubmit a Ticket

How can I customize the ticket submit form in my help desk?

Comm100 Ticket can be integrated with Comm100 Help Desk. After the integration, your clients can click the"Submit a Ticket"menu or the "Submit a Ticket" widget in your Help Desk homepage to submit their inquires. When your clients click"Submit a Ticke

How to customize the header & footer of my Comm100 Help Desk?

The header footer of your Comm100 Help Desk are fully customizable. You can tailor the header footer by specifying the HTML code. Step-by-Step Instruction: Step 1. Log into your Comm100 site account; Step 2. Click Account and click Header Footer fro

I am using Live Chat in my help desk. Can I change the live chat plan?

Yes, you can. Step-by-Step Instruction: Step 1. Go to the Help Desk portal; Step 2. Click the Home Page Designmenu; Step 3. Click the Edit icon of the widget named Request Live Chat; Step 4. All Website Integration Plans you define in your Live Chat

How can I use my logo on my help desk and make it point to my website?

Comm100 Help Desk is customizable. You can put your own logo at the header/footer of the help desk and make it point to your website. Step-by-Step Instructions: ​ Step 1. Log into your site account; ​ Step 2. ClickHeaderFooterin theAdminmodule; Step

How to create a new page?

Sometimes, you may want to add a customized page onto your Comm100 Help Desk. For example, an "About Us" page with your company information. How to create a new page Step-by-Step Instructions: Step 1. Log into your Comm100 site account and click Cust

How to integrate Comm100 Ticket with Comm100 Help Desk?

Comm100 Ticket can be integrated with Comm100 Help Desk. After the integration, your customers can submitter tickets from your help desk.You can also define whether login is need for your customer to submit tickets in your help desk according to your ne

How to create a custom menu?

Sometime you may need to create a custom page in your help desk. After that, you need to create a costom menu for the page so that your visitors can click on the menu to visit that page. For example, you can create a an About Us page, create an About Us

How to integrate Comm100 Help Desk with other Comm100 applications?

Comm100 Help Desk can be integrated with other Comm100 applications, such asLive Chat,Ticket,Knowledge Base,Forum. After the integration, you can have a 360 degree view of your customers and potential customers in your help desk, so you can communicate