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Invalid registration key error message

  • Author: Lucinda
  • Create Time: 02/11/2014 10:49:38
  • Last Update Time: 02/11/2014 10:57:52

If you receive an error message saying that the product activation key is invalid, you will need send us the following information for the developer to review:

​1) ha_pa.log

Go to Start|Run enter %TEMP% (with the percent signs) then look for ha_pa.log

Send us the log file in an e-mail​

2) Tell us what specific version of Windows (Home, Pro, etc.) with Service Pack and 64 bit or 32.

___________________________

You may also attempt to wipe out the full installation of Number Machine Pro and then re-download and install a fresh copy. To do so:​

Please try the following:

1) Log on as an Administrator account.

2) Uninstall the NM2 Pro.

3) Delete any previous installation packages (.msi) of NM2 Pro.


Note the following folder ‘C:\ProgramData’ is hidden by default.

4) Go to the ‘C:\ProgramData\Harvest American\Number Machine Pro’ folder and delete the files ‘ak_127.2.1.bin’ and ‘ha.ini’ files.


5) Go to the ‘C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys’ folder and delete the file that begins with ‘53417dac…’.


6) Log Off Windows.


7) Log On Windows with account that will run the NM2 Pro application.


8) ***Download NM2 Pro from NM2 Pro (official Harvest American) web site***.


9) Install NM2 Pro from the newly downloaded installation package.


10) Run NM2 Pro and **activate with a key that has not been activated**.

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