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What Should I do if I face any issue with File format?

  • Author: Support
  • Create Time: 08/29/2011 00:55:44
  • Last Update Time: 02/14/2018 21:25:02

If you are not able to download the file in a format that your PC recognizes then there's a possibility that you are using some download manager that is re-interpreting the file format.

Please disable it or just click cancel when it tries to download your file and the default Windows download manager (in case of Internet Explorer) or Firefox download manager (in case of Mozilla Firefox) will be invoked automatically.

In some computers, the files might get downloaded but when you try to open it , it might say "Unknown format".

In those cases please rename the file and add .zip at the end.
For Example, if you download a file by the name "affiliatemarketing" then rename it to ""

Right clicking on the file and selecting "Extract All" or "Extratct using 7-zip" (only if you have 7-zip that you can download for free at might help.

If you still face issues, please open a ticket with exact error message and I will get back to you.

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